Fundraising tech/Outcome 1 FY 2018-19

Summary

Outcome 1

Campaign support and any regressions within the fundraising infrastructure are addressed in a timely manner, to minimize or eliminate negative technological impact on all fundraising campaign targets.

Output 1.1

In Q1, 3 and 4: Fundraising campaigns are supported but are subject to change and managed within standard work weeks.

Output 1.2

In Q2: Maximize fundraising infrastructure uptime, and promptly address scalability issues that only surface in high-traffic conditions.

Targets

Outcome 1

Campaign support and any regressions in current fundraising infrastructure are addressed in a timely manner.

Target

Advancement campaigns and Major Gifts are supported or are adjusted in coordination with the appropriate team.

Measurement method

1. Regular work hours are observed. Bugs and campaigns adjusted to respect this.
2. New non-critical tasks triaged within 7 calendar days.